The story so far:
Travelex are now in their second year of measuring happiness across 1463 locations. From the outset their intention was future-facing: they wanted to digitalise people ops to gain insights into employee experience across their workforce globally. And we were only too happy to help! In early 2017 they implemented a global re-structure. Together we were able to put together specifically tailored questions that continue to monitor how business changes are being understood across all markets. It’s been a busy year so far. We half expected the high employee turnover characteristic of this sector would leave little room for employee happiness to make much difference on people’s decisions to stay at Travelex. But the data tells a different story. Following 9,000+ employees over 12 measures between May 2016 and April 2017, we found that the 20% least happy employees are twice as likely to leave as the 20% most happy.
Friday is helping Travelex move away from the traditional global employee engagement surveys. It allows us to use seamless cloud technology to understand how happy our people are. Their system gets to the core of how our employees feel and empowers our managers locally to make a difference to the overall colleague experience using real-time data. At Travelex, we want to be cutting edge with the technology we use and our supplier relationships. We know that a happy workforce delivers great customer experiences, and that’s why the happiness of our employees and their experience is of strategic importance; Friday shares this joint ambition. It’s been a pleasure to work with such a progressive organization.
Gareth Williams, Global HR Directorwww.travelex.com
The story so far:
Headspace started measuring happiness in 2014 at a time of huge organizational growth. They’ve gone from a 24 person team based in London to a 180 strong one across London and California, with the majority of the team and headquarters now based in Santa Monica. Keen to maintain their culture and happiness through their growth - and understanding that change can be anxiety-provoking for many people - they decided to work with us. And we’re glad they did. Insights from their happiness data have informed investment decisions; they’re now training everyone in the art of giving feedback and open communication. They’ve also used the science of happiness to encourage goal setting around learning new things at work and have taken more of a strengths-based approach to interviewing new employees. They keep telling us how much they love getting the numbers, which is always a pleasure to hear!
These surveys have provided such a comprehensive perspective into how our team was feeling and growing. Sitting down each quarter to review results with our managers and leaders offered valuable insight and highlighted areas that we needed to give more focus to. Knowing that the product is rooted in science and research means that it informs authentic understanding and change that we can believe in. The team is great too, and are always a pleasure to work with!
Tom Freeman, Learning & Development Managerwww.headspace.com